Community – eComCademy

Tagged customer support (remove this filter)

Einars Melderis 20 hours ago Questions

Has anyone put an AI chatbot on their store's support?

Following on from my support question: has anyone here let an AI answer customers directly, on chat or by email?

What does it handle on its own, when does it hand over to a person, and did customers notice or mind? I would also like to hear from anyone who tried it and switched it off again.
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Einars Melderis 1 day ago Questions

How do you handle customer support as a small team?

Email, chat, Instagram messages, the occasional phone call. When there are two or three of you, who answers what, and how fast do you promise to reply?

Do you use a helpdesk tool, or is a shared inbox enough at the start?
- #customer support
- #tools
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Valdis Strautins Verified 1 day ago General

What do you not let AI do in your business?

Everyone draws the line somewhere. For some it is anything a customer reads before a person has checked it. For others it is prices, refunds, or anything that makes a claim about the product: what it is made of, what size it is, what it is safe for.

Where is your line, and did something happen that made you draw it th…

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