Join free

Community

Einars Melderis Questions

How do you handle customer support as a small team?

Email, chat, Instagram messages, the occasional phone call. When there are two or three of you, who answers what, and how fast do you promise to reply?

Do you use a helpdesk tool, or is a shared inbox enough at the start?
2 points 3 comments

3 comments

  1. Rainers Leitarts Verified

    A shared inbox is enough for longer than people think. What matters more is one person owning it each day, so nothing waits because everyone assumed someone else had it.

    1. Einars Melderis

      That makes sense. A rota rather than a tool, at least to begin with.

  2. Valdis Strautins Verified

    Write down the answers to the ten questions you get most. It saves more time than any helpdesk feature.