Following on from my support question: has anyone here let an AI answer customers directly, on chat or by email?
What does it handle on its own, when does it hand over to a person, and did customers notice or mind? I would also like to hear from anyone who tried it and switched it off again.
Automated requests are now more than half of all web traffic, and online shops are among the most heavily crawled sites there are. The bots costing you bandwidth are also the ones deciding whether an AI answer mentions you. Blocking all of them cuts the hosting bill and takes you out of AI search in the same move.
Not one you tried once. One you are still using a month later, because it works.
What does it do, which tools does it use, and roughly how much time or money does it save? The plain ones are the most useful to read: a sheet that fills itself in, a draft reply waiting in the inbox every morning, a weekly summary of wha…
A first draft from AI takes seconds. These are the checks that take a few minutes and keep it from costing you later:
- Every fact. Materials, dimensions, compatibility, care instructions. Where the input has a gap, a model fills it with something plausible, and a wrong size comes back as a return.
- Claims you may no…
Everyone draws the line somewhere. For some it is anything a customer reads before a person has checked it. For others it is prices, refunds, or anything that makes a claim about the product: what it is made of, what size it is, what it is safe for.
Where is your line, and did something happen that made you draw it th…
Most teams still use AI as a chat window: ask, copy, paste, fix. In this 33-minute session Mārcis shows what it takes to go further. You give the AI the context, constraints and tools it needs, then run it as a set of agents that plan, implement, test and review each other's work.
Most AI workflows in a store are automation workflows with one AI step in the middle. A new order, review or support email comes in, a model drafts a reply or sorts it, and the result lands in a sheet, a helpdesk or a chat channel.
Three tools do most of that plumbing, and all three connect to Shopify and WooCommerce:…
Not in the demo, in the daily work. Product descriptions, replies to customers, sorting reviews, ad variations, cleaning up a product feed, translating the store into a second language.
Which tasks have you handed over to AI for good, and which did you try and take back? A rough idea of the time it saves helps, and so…
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