Has anyone put an AI chatbot on their store's support?
Following on from my support question: has anyone here let an AI answer customers directly, on chat or by email?
What does it handle on its own, when does it hand over to a person, and did customers notice or mind? I would also like to hear from anyone who tried it and switched it off again.
What does it handle on its own, when does it hand over to a person, and did customers notice or mind? I would also like to hear from anyone who tried it and switched it off again.